Privacy Policy

1. Introduction

Actilife Physiotherapy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other contact details you provide through our booking form or contact forms.
• Health Information: Medical history, symptoms, and treatment-related information you share during consultations (stored securely in our practice management system).
• Technical Data: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.
• Communication Records: Records of phone calls, emails, and messages exchanged with our clinic.

3. How We Use Your Information

We use your information for the following purposes:

• To schedule and manage appointments
• To provide physiotherapy assessment, diagnosis, and treatment
• To communicate with you about appointments, treatment plans, and clinic updates
• To maintain accurate medical records as required by law
• To improve our website, services, and patient experience
• To comply with legal and regulatory obligations

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers with encryption protocols
• Access controls and authentication for our practice management system
• Regular security assessments and updates
• Staff training on data protection and confidentiality

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With healthcare providers involved in your care (e.g., referring physicians)
• To comply with legal obligations or court orders
• With service providers who assist us in operating our practice (e.g., practice management software, analytics providers) under strict confidentiality agreements

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for processing where applicable
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. When you first visit our site, you will see a cookie consent banner that allows you to accept or reject tracking cookies.

Analytics Cookies: We use Google Analytics 4 with IP anonymization enabled to understand how visitors interact with our site. These cookies are only loaded if you accept analytics cookies through our consent banner. The data collected is used to improve our website and services.

Microsoft Clarity: We use Microsoft Clarity to understand user behavior on our website. This tool is only activated if you accept analytics cookies through our consent banner.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting our website. Most web browsers also allow you to control cookies through their settings.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Medical records are retained in accordance with professional and legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: